1. Introduction

Welcome to EcoTicket, ETL’s digital ticket selling platform. We are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we process (collect, use, disclose), and safeguard your data when you use our digital ticket-selling platform using mobile money.

2. Information We Collect

We may collect the following types of information:

a) Personal Information: name, surname, phone number (all necessary) and email address (optional).

b) Transaction Information: details of ticket purchases, payment method (e.g., mobile money provider), transaction IDs, and timestamps.

c) Device Information: IP address, device type, operating system, and browser type.

d) Location Data: If enabled, we may collect geolocation data to enhance service delivery.

e) You must only provide your information when you create a profile. Using someone else’s information is not allowed. Hence ETL assumes that every piece of information that you provide belongs to you and that you have all the rights to grant the necessary permissions and consent.

3. How We Use Your Information

We use your information to:

a) Authenticate your EcoTicket profile after registration.

b) Process ticket purchases and mobile money payments. The phone number you provide at the time of registration is the same number that you will use to make payments, therefore, make sure that you provide the correct and accurate information.

c) Send purchase confirmations and event updates.

d) Provide customer support.

e) Improve our platform and user experience.

f) Comply with legal and regulatory obligations.

4. Sharing Your Information

We do not share your personal data unless where you have provided your consent or where it is permitted/required by law. By using EcoTicket, you consent to having your information shared under the circumstances specified in this policy and these will be updated from time to time. Thus, we may share your information for:

a) The processing of EcoCash payments with Sasai Econet Financial Services. This may include your phone number and full names.

b) The validation of ticket purchase with the Event Organizers. The information that will be shared will be ticket details (such as ticket unique code) and payments from purchases, not specific details of the buyer.

c) Legitimate ETL business interest to improve EcoTicket platform just as hosting, analytics, and customer support.

d) Compliance as required by law or to prevent fraud.

5. Your Rights

You have the right to:

a) Access your profile and see the personal data we hold about you.

b) Edit or make the corrections as well as delete your data. That can include your profile although that may take time.

c) Decide not to give optional information.

d) Withdraw consent at any time by deleting your EcoTicket account.

6. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your data. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your data only for as long as it is necessary to fulfil the purposes outlined in this policy or as required by law.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through our platform.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

WhatsApp us: +266 66100100

Phone: +266 100

Address: [ETL HQ, Behind Moposo House, near Lancers Inn]